Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

1. What payment methods do you accept?

We accept payments via credit card (Visa, MasterCard, American Express), PayPal, Google Pay and more. We also offer interest-free instalments in up to 6 payments.

2. How can I track my order?

Once your order has been dispatched, you will receive an email containing your tracking number and a link to follow the delivery status. You can also track your order directly through your account on our website.

3. What is the delivery timeframe?

Delivery times may vary depending on your location and the shipping method selected. On average, orders are delivered within 7 working days to major cities and up to 15 working days to other regions.

4. Can I exchange or return a product?

Yes, we accept exchanges and returns within 5 days of receiving your order. Items must be in perfect condition, unworn, and with the original tags attached. To start the process, please contact our customer service team.

5. How do I know my size?

Each product page includes a detailed size guide. We recommend checking your measurements before placing your order to ensure the best fit.

6. Do the products come with a warranty?

Yes, all of our products include a 7-day warranty against manufacturing defects. Should you encounter any issue, please contact our customer service team and we will be happy to assist.

7. Is it safe to shop at Luston?

Absolutely. Our store uses advanced security technology to protect your data. All transactions are encrypted, and we follow the highest industry standards to ensure your privacy and security.

8. How can I contact customer service?

You can reach us by email at [email protected], by phone at +55 (99) 98106-9564, or via WhatsApp on the same number. Our team is available Monday to Friday, from 9:00 am to 6:00 pm (local time).

9. Do you offer free shipping?

Yes, we offer free shipping on all orders above R$250.00 across Brazil.

10. Can I cancel my order?

Yes, you may cancel your order before it has been dispatched. Please contact our customer service team as soon as possible to request a cancellation.